
Monica
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Total activity361
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Last activity
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Recent activity by Monica-
Joel's comment really hits our use cases of needing to be able to nest ticket groups. The access to views while not wanting agents to assign tickets to the group is a frustrating painpoint.
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Made a post here: https://support.zendesk.com/hc/en-us/community/posts/4650374350874
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This is a big problem for us as well, especially adding in more languages. Adding in that more labels reduces the value of the label makes it even harder. If you're supporting 12 languages and you ...
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I would appreciate this functionality as well. It's easier for a colleague to review a created metric in a list rather than in a query. Being able to categorize them so they're easier to find is h...
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Adding onto permissions for queries and dashboards, the permissions for datasets is incredibly tedious. We should be able to create groups of people to give them permissions to different datasets w...
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Those with admin privileges in Zendesk should be able to see all dashboards. Being able to see the queries and then see that those are on dashboards you are not able to access and cannot find the o...
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Agree with permission granularity. We'd like to be able to give access to view specific dashboards without access to other queries. Permissions for datasets which would limit queries for specific p...
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Sandrine Tarea This info from Zendesk on how to redirect from untranslated to an existing language.
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Andrea Rodriguez (CD Baby) I saw this functionality go missing as well and used it. Prior to the change I saved link templates and they still work if you edit them for your new needs. The name par...
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Utilizing custom roles within Explore reporting would be helpful.