Monica
-
Total activity361
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes228
-
Subscriptions84
Activity overview
Latest activity by Monica-
Monica commented,
In the vein of short/hang up voicemails, does anyone have ideas for instances where you don't have transcription set up?
-
Monica commented,
The focus on singular language for the content tag and therefore needing to create new tags for each language makes this a bit less useful. Would love to see labels and content tags have translatio...
-
Monica commented,
While the coming features of Omnichannel Routing sound like it would make it more viable. It does have some lingering questions for the tickets sent to other teams with macro setting changes. To th...
-
Monica commented,
Being able to report on Skipped tickets is the ideal. This would allow direct managers of teams that do not manage the Zendesk instance to be able to track their team and flag knowledge and process...
-
Monica created a post,
Call and Voicemail Recording Deletions
AnsweredFeature Request Summary: We should be able to grant the ability to delete call recordings to users defined as admins in the Talk product without giving them the admin role in Zendesk Support/Suit...
-
Monica commented,
I would want the skills for a ticket and the agent to match because our skills would align with other tool permissions. However, the complication I see is for managers who may have the skills but d...
-
Monica created a post,
One ticket editor at a time
Feature Request Summary When an agent is editing a ticket, other persons on the ticket would not be able to edit the ticket at the same time. This would prevent agents from duplicating work if they...
-
Monica commented,
I would like to see the ability to merge built into Zendesk.
-
Monica commented,
Adding my voice to this as well. It would be helpful to also be able to restrict access to this based on role.
-
Monica commented,
Great to hear that this is in development. The lack of ability to use automations, triggers, and macros to updates skills has been the reason why we were not able to implement the feature. Ideally...