Monica
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Total activity420
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Last activity
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Recent activity by Monica-
Bulk manage permissions would be fantastic. Ideally be able to create sets of people separate from support ticket groups so a person is assigned an Explore role and set so they can be added to mult...
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We also use the Redaction app to remove content from merge notes which is not available in the native redaction feature in Agent Workspace. Would this functionality be implemented before the app is...
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It would be helpful to be able to track who created a side conversation as well as volume.
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Being able to filter by many aspects of ticket and requester data would improve the functionality of the live dashboard. Should be able to filter by requester locale at a minimum.
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Adding my support to this request as well. Being able to make target when a field is changed is crucial for automations and triggers to not create workarounds (triggers/tags) or manual agent action...
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Chad's feedback is in big part why Zendesk search doesn't work for us.
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I also find it confusing and it would be better served by some renaming. Examples that need work, but the idea: Online to Online - All channels and Away to Online - Support/Email tickets.
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In the vein of short/hang up voicemails, does anyone have ideas for instances where you don't have transcription set up?
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The focus on singular language for the content tag and therefore needing to create new tags for each language makes this a bit less useful. Would love to see labels and content tags have translatio...
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While the coming features of Omnichannel Routing sound like it would make it more viable. It does have some lingering questions for the tickets sent to other teams with macro setting changes. To th...