Monica
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Total activity361
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Votes on activity by Monica-
Internal only tickets - We have some internal tasks that don't have public replies which means we're reliant on the agent work time SLA for these tickets. There's desire for a first review within ...
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Those with admin privileges in Zendesk should be able to see all dashboards. Being able to see the queries and then see that those are on dashboards you are not able to access and cannot find the o...
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3. Comments / replies to be separated with dividing line Commenting to add support for this design returning. Looking forward that improvement.
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I would appreciate this functionality as well. It's easier for a colleague to review a created metric in a list rather than in a query. Being able to categorize them so they're easier to find is h...
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Utilizing custom roles within Explore reporting would be helpful.
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Nice updates to add Date filtering. I'd love for filtering around what was changed like role edited for an agent or view activated/deactivated, etc.
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While the coming features of Omnichannel Routing sound like it would make it more viable. It does have some lingering questions for the tickets sent to other teams with macro setting changes. To th...
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Agree with permission granularity. We'd like to be able to give access to view specific dashboards without access to other queries. Permissions for datasets which would limit queries for specific p...
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The audit log accessible from Support allows you to open the information/action changed in a new tab. For users it can display all the times they logged in or changes made to their profile. This is...
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Similarly, I'd like to set the context panel which houses the customer info, apps, and knowledge base as default expanded. Ideally, on a role level so it could be default expanded for agent levels ...