Monica
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Total activity420
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Last activity
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Posts
Recent activity by Monica-
Call and Voicemail Recording Deletions
AnsweredFeature Request Summary: We should be able to grant the ability to delete call recordings to users defined as admins in the Talk product without giving them the admin role in Zendesk Support/Suit...
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One ticket editor at a time
Feature Request Summary When an agent is editing a ticket, other persons on the ticket would not be able to edit the ticket at the same time. This would prevent agents from duplicating work if they...
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Answer Bot Federated Suggestions
Feature Request Summary: Answer Bot should be able to be trained on and recommend articles from specific other sources such as company API documentation or articles hosted elsewhere in line with ...
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Custom Roles in Explore
Feature Request Summary: Along with the roles of Admin, Agent, End User in Explore datasets, the custom roles that an instance has should be available as well. Description/Use Cases: Being able...
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Modify Admin Center Branding
Feature Request Summary: Being able to manage the branding (colors, logo, tab icon) for the Admin Center like we are for Support. Description/Use Cases: When working in both production and sand...
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Content Blocks Translations
Feature Request Summary: We should be able to turn on language variants for content blocks. Description/Use Cases: Managing multiple content blocks for a concept because we support over 10 lan...
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Agent Workspace - Ticket Attachment Display
Feature Request Summary: System should display attachments in a grid or have a count of attachments visible for the message and ticket total. Optimally, attachments should be numbered so agents d...
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Tracking languages that aren't supported yet
Request: Identify on person's profile and in data their language rather than the default language if their language is not supported in Zendesk yet. Support interactions: Remain that if the languag...
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View abilities while someone else edits a query
You cannot view a query someone is editing. You receive the message "This resource is locked because it is currently being edited by [person's name]." When someone is working on a query and asks fo...