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David Bjorgen

Joined Apr 15, 2021

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Last activity Nov 12, 2024

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ACTIVITY OVERVIEW

Latest activity by David Bjorgen

David Bjorgen created a post,

PostZendesk EAP - New Article Editor in Guide

Table captions are added to the top of the table by default. Why is there’s no way to move the caption of the table to the bottom outside of changing the CSS of the caption to caption-side: bottom?

Posted Oct 02, 2024 · David Bjorgen

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David Bjorgen created a post,

PostZendesk EAP - New Article Editor in Guide

Tables added through the WYSIWYG editor have default styles, including table and cell borders. Because these styles are added inline, they overwrite any theme styles set in the CSS. Perhaps there needs to be an option to add an unstyled table, which would allow the theme CSS to do its job. Or better yet, allow users to create custom styles that would match their theme, even enabling a default custom style to be applied to all new tables.

Posted Oct 02, 2024 · David Bjorgen

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David Bjorgen created a post,

PostZendesk EAP - New Article Editor in Guide

We now have the ability to add a

to tables using the editor, but where is the feature for images? After all, they're both wrapped in
elements.

Posted Oct 02, 2024 · David Bjorgen

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David Bjorgen created a post,

PostZendesk EAP - New Article Editor in Guide

Copy and pasting text from websites or documents retains the formatting and styling, which is undesirable. Is there a way to paste text as unformatted, or remove the formatting using the toolbar?

Posted Oct 02, 2024 · David Bjorgen

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David Bjorgen created a post,

PostZendesk EAP - New Article Editor in Guide

We currently use a combination of

 and  tags to display code in our Help Centers. We embed the  tags within 
 tags, but the new editor is identifying it as a code block and stripping out any internal tags from within the 
 tags.

Posted Oct 02, 2024 · David Bjorgen

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David Bjorgen commented,

Community commentZendesk EAP - New Article Editor in Guide

Agreed. This would be a great use of HTML blocks, especially if they weren't linked by default.

View comment · Posted Oct 02, 2024 · David Bjorgen

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David Bjorgen commented,

CommentUsing themes and customizing your Help Center

Oleksandr Nebylytsia you'll need to navigate to the “Security” section in your Guide settings and make sure the “Display unsafe content” option is checked.

View comment · Posted Sep 23, 2024 · David Bjorgen

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David Bjorgen commented,

CommentEnd-user guide for Help Center

Michael Lorch I'm assuming it has something to do with article permissions. You wouldn't want the AI to suggest an answer to the wrong user segment.

View comment · Posted Sep 05, 2024 · David Bjorgen

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David Bjorgen commented,

CommentEnd-user guide for Help Center

I hope the final product allows greater customization when it comes to styling.

View comment · Posted Sep 05, 2024 · David Bjorgen

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David Bjorgen commented,

CommentEnd-user guide for Help Center

James Pierce how did you set up a category filter on your search results page?

View comment · Posted Sep 05, 2024 · David Bjorgen

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