Alison Cook
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Last activity
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Activity overview
Latest activity by Alison Cook-
Alison Cook commented,
Alina Wright Would this allow us to restrict certain Ticket Forms to only be visible to certain groups? We'd love to be able to allow specific groups view specific Ticket Forms vs. everyone seeing ...
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Alison Cook commented,
+1 for your 3rd Bullet. I've also raised that feedback here: https://support.zendesk.com/hc/en-us/community/posts/4408868425370-Differentiate-between-chat-vs-support-ticket-in-Agent-Workspace
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Alison Cook commented,
Hello, Is there a concept to differentiate chat vs. support tickets in the new agent workspace? Our chat agents have to manually select "chat" in the comment section when they receive a chat. When ...
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Alison Cook created a post,
Differentiate between chat vs. support ticket in Agent Workspace
We noticed today in the Agent Workspace that when we enable the "Non-email conversations are public by default" in Ticket Settings, the comment section is defaulted to chat/public reply (which is g...
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Alison Cook commented,
Is there going to be a way to multiple select triggers to add them to a category? We have many triggers and individually updating will be a lot. Thank you! Alison
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Alison Cook commented,
Hello, Is there an update on when the Agent status will be available i.e. How long were agents in invisible, away and/or ready? We'd like to most specifically know the average # of chats served/tim...