James Johnstone

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

I think Roger put the requirements perfectly (previous post, above ⬆️). To add our use case. We run orders and support requests through Zendesk. When we ask customers to email supporting materials ...

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• James Johnstone
• Edited September 04, 2023 07:35
• 1 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

It seems like when one tries to edit the app by clicking on 'Edit notification settings' the comment just collapses and the line to the left turns blue.... it refuses to provide notification settin...

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• James Johnstone
• Created July 21, 2021 11:14
• 0 votes