bill cicchetti

Additionally, If an organization has not opened any tickets,  will not show up on any reports. Try explaining that to executives looking for inactive orgs.

Hi Scott….check here for updates

https://support.zendesk.com/hc/en-us/community/posts/4409217577242-New-Feature-Request-Link-to-multiple-JIRA-instances

Rena Towles : One thing to keep in mind with reporting on users and/or orgs.  If the user never submitted or requested a ticket they will NOT show on the report.  Its been a sore spot for me since we started using ZD in 2015.  Upper mgmt wants a report with all the orgs paid modules (set via check boxes on the org form) but if they org has not opened a ticket it wont show.  Very frustrating and hard to explain to mgmt.    

I would maybe start with just:

and then try to add aggregates/filters as you go to see how granular you can make the report.

Rena Towles Could you provide screenshots of the report metrics and attributes? It would be helpful to see how you are creating the report

In the filter options is there a date restriction?   If so check that since ZD auto-inserts a date range filter (of I think 30 days) in many reports

We have a few department-specific instances of Zendesk and not being able to set up the integration across multiple instances really hasn't been welcomed by open arms to say the least.

I know there is a limit of 10 tabs per dashboard when using the migration tool.  Is there a limit of 10 tabs in the new dashboards?

Our support team is also still seeing this message

Is there a reason Light Agents cannot expand the list of CC'd users on a ticket?  If there are more CC'd users than what fits on the screen the “+ <#> more” option is not available.  This isn't a case of a  Light agent trying to update a ticket, only to see who is CC's on the ticket.

Has this been put on the roadmap?  Reviewed? 

We lost this reporting capability when we moved from Insights to Explore.  This information is vital for holding agents accountable and for managers to take proactive measures for stale tickets. Upper management is getting very frustrated with this lack of reporting capability.