Bill Cicchetti
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Total activity120
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Last activity
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Votes21
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
I'd be happy to meet with you
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Bill Cicchetti commented,
Greetings! I am the ZD Admin and Operations Analyst for multiple support departments with an Fleet/Asset management company called AssetWorks. I have been working with the product since 2014. Loo...
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Bill Cicchetti commented,
Adding to the up votes. Users and managers lose confidence in the system when an intricate part of the communication channel such as email can have issues like this. Telling a client "we didn't ...
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Bill Cicchetti created a post,
Ability to easily report on Last Update by Assignee
It is common for managers to want to monitor the activity of tickets based on the last update provided by the assignee of the ticket. Currently there is no way that I am aware of of reporting on t...
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Bill Cicchetti created a post,
Alter behavior when Clicking the "Cancel" button on the warning about large data results clears entire query
I've found that when you are putting together a report in Explore that potentially can result in the return of a large data set and you click the "Cancel" button in the the pop-up dialogue box warn...
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Bill Cicchetti created a post,
Explore:Simplify the process of colorization of results
I am requesting that the process of setting the color of the returned data in a report based on a value be simplified. Currently in order to set the color of s result based on the value returned y...
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Bill Cicchetti commented,
Resurrecting this article. So I am trying to create a custom dimension in GA for user role. 1) I have GA activated and see out of box reports and dashboards populated. 2) I added this to the scri...
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Bill Cicchetti commented,
Good to know! On that note: When an agent is reassigned as an End User (or in some cases Light Agent) what other effect does it have on reporting on agent tickets? For example does it effect your ...
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Bill Cicchetti commented,
We are in desperate need of this functionality also. We have two different DEV groups using two different Jira instances that we need to interact with Support groups in the same ZD instance. I ...
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Bill Cicchetti commented,
Ticket is closed -> client responds...Seems pretty common practice for the person originally assigned to this ticket to be assigned to this new one and/ have or some easier way (without the need fo...