Bill Cicchetti
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Last activity
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Sean Bourke Looking to test the mapping of custom fields in ZD with Jira fields. With all the jira info in the applet you cant report, create triggers, or make visible to customers. One example if ...
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Bill Cicchetti commented,
Is it possible to link 2 separate ZD instances (Sandbox and Prod) to the same Jira instance? Our DEV team only has a Prod Jira but would like to do some isolated testing in our ZD Sandbox into the...
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Bill Cicchetti commented,
Will this be reportable via Explore? As of now you cannot report on the group(s) an Agent is currently assigned to. Explore will pull back any group they belonged to in the past also since it pull...
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Bill Cicchetti commented,
PAUL STRAUSS That's understandable. I was referring mainly to the main support ticket forms with the Org and User info. Its frustrating for example when you want backlog info with some ticket vol...
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Bill Cicchetti commented,
Why not just get rid of datasets and allow us to report across the entire DB? My guess is the reason why is for "performance reasons" which seems to drive alot of architectural decisions and makin...
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Bill Cicchetti commented,
Hi Gabriel, Thanks for the reply. If the above statement is true why can we report off whether a user is an agent or end user? We also can report on suspended and deleted users
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Bill Cicchetti commented,
Seems like such an easy field to report off of. Its hard to explain to our managers why a report shows a user belongs to multiple groups because its pulling the user group from the ticket not the ...
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Bill Cicchetti commented,
Is there any reason we cannot report off the Group the group the users belong to? Currently when you report on a user's group its the group it looks at ticket history and the group the the user bel...
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Bill Cicchetti commented,
Will this affect the ZD/Jira integration if we are just using all OOB functionality?
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Bill Cicchetti commented,
Thanks Gab, I was able to capture the info I wanted with some additional modifications. IF ([Comment present]=TRUE AND [Comment public]=TRUE AND DATE_LAST_FIX([Update - Date],[Comment present],[Com...