Bill Cicchetti
-
Total activity154
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes27
-
Subscriptions72
Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Jimmy Rufo for item 2 have you thought about using the Problem/Incident linking between tickets?
-
Bill Cicchetti commented,
Ashwin.. Thanks for the response. To be honest the issue with the lack of a look-up on existing tags when creating the conditions of the the field is more concerning. We use tags quite a bit and i...
-
Bill Cicchetti commented,
So if I was creating a Look-up field for all orgs with a certain tag I could select from "Select a related object" : Organization? If so, I noticed when entering a particular tag to restrict on it...
-
Bill Cicchetti commented,
Will this affect the ZD/Jira integration if we are just using all OOB functionality?
-
Bill Cicchetti commented,
Thanks Gab, I was able to capture the info I wanted with some additional modifications. IF ([Comment present]=TRUE AND [Comment public]=TRUE AND DATE_LAST_FIX([Update - Date],[Comment present],[Com...
-
Bill Cicchetti commented,
Hi I am trying to create a report similar to the request above. "Report on the date of the last public reply by an agent". In the suggestion above I don't see where it is restricting to the update ...
-
Bill Cicchetti commented,
As a user of the software I read this as "we are removing some functionality because we are having problems with maintaining acceptable performance levels." It seems like many changes are being mad...
-
Bill Cicchetti commented,
Any update on when this feature will be incorporated? The last note said we would have an update in December of last year.
-
Bill Cicchetti commented,
H Monica, I have had trouble with this report in the past. Support has told me to use Update-Month and Update-Year for your date restrictions. I did data validation and the numbers match if I run ...
-
Bill Cicchetti commented,
Hey Dave, We generally fill the entire workspace with reports and filters. I guess the user can scroll down past the last report to see the color but that doesn't really seem like an ideal work ar...