bill cicchetti
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Last activity
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Activity overview
Latest activity by bill cicchetti-
bill cicchetti commented,
I reviewed the article but still unclear. I see its mentioned that a customer can opt-out. Is that opting out of Agent Workspace or the markdown functionality? If its the latter, as I mentioned ...
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bill cicchetti commented,
Support said only using CTRL-SHIFT-V to paste into ZD would disable the markdown conversion. Is this what you are referring to? Support had no other options
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bill cicchetti commented,
I was told by support that the markdown functionality cannot be turned off. Is this correct? If so then the above statement is inaccurate and quite frankly unacceptable. Our support team works w...
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bill cicchetti commented,
Cant this be done using the new custom ticket statuses?
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bill cicchetti commented,
Lila Kingsley: Thanks Lila for the information. Since we currently are not using any other channels other than requests coming in via email, phone (tickets manually created by Agents) and the webf...
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bill cicchetti commented,
We just switched to Agent Workspace and noticing that if you enter notes and then switch from one reply type to another (ie enter notes as public and toggle it to Internal notes before saving chang...
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bill cicchetti commented,
Hi ZD, It appears the link here (Talk Mobile SDK) is broken If you're adding a call button to an app, the app must be enabled with a call button and associated with a digital line using the Talk M...
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bill cicchetti commented,
Gerald, You can exclude NULLS using a filter on the report. Example below:
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bill cicchetti commented,
@... Looking to test the mapping of custom fields in ZD with Jira fields. With all the jira info in the applet you cant report, create triggers, or make visible to customers. One example if updatin...
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bill cicchetti commented,
Is it possible to link 2 separate ZD instances (Sandbox and Prod) to the same Jira instance? Our DEV team only has a Prod Jira but would like to do some isolated testing in our ZD Sandbox into the...