bill cicchetti
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Total activity215
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Last activity
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Activity overview
Latest activity by bill cicchetti-
bill cicchetti commented,
Thanks Kuba!
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bill cicchetti created a post,
Implementation of CLARITY within custom themes in Guide
I am trying to implement Clarity which is a free behavioral analytics tool Microsoft. The setup requires adding some code: Instructions state to copy and paste the Clarity tracking code into the <...
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bill cicchetti commented,
Sophie Blake Im pretty sure there are plans to give users the ability to group these statuses so that you can restrict the access to individual statuses based on a criteria (such as groups,roles)...
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bill cicchetti commented,
+1 for me also. Agents goals are based on CSAT results and having an date attribute for date survey received would make things much easier since last update and date survey received can be months...
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bill cicchetti commented,
My understanding, based on feedback from Zendesk, is when you share a ticket with another instance the ticket in the receiving instance is created using whatever the default ticket form is for that...
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bill cicchetti commented,
"- An easier way to create article templates" This would be a huge plus for users like myself who post 50+ individual documents at a time and have to continually set fields such as Managed By Vis...
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bill cicchetti created a post,
Ability to determine what reports custom attributes and metrics are included in
I find it very difficult to manage custom attributes and/or metrics. I would love to determine what custom work is being used on which reports so I know: 1) Is it safe to delete it? 2) If I edit i...
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bill cicchetti commented,
FYI The link below is broken How much does it cost to make a call through a digital line?
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bill cicchetti created a post,
New dataset dedicated to all fields on the User and Org screens
Feature Request Summary: I would like a user/organization dataset that is includes just the data within the org and user screens. Description/Use Cases: Currently most of the user and org da...
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bill cicchetti commented,
I actually figured this out. I used the "Result Metric Calculation" to get the desired results