bill cicchetti
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Recent activity by bill cicchetti-
I actually figured this out. I used the "Result Metric Calculation" to get the desired results
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How can I get the percentages highlighted in yellow to be based on the sums of the two columns instead of the sum of the percentages above it?
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Thank you Noly, but I was more interested on WHY it wasn't implemented. My mgmt team wants to know.
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Is there a reason why these attributes are not available in the Update History dataset?
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The backlog dataset has some valuable information but there is little flexibility in terms of drilling down into the data. Allowing the ability to use this in conjunction with the ticket datasets ...
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Hello All, Wonder if someone could direct me in the right direction. I am trying to create a report showing the average resolution time for tickets closed within certain time brackets such as : Las...
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One caveat to using the custom ticket statuses to create a "on-hold" status for clients to see in their My Activities page: You cannot filter on "on-hold" The tickets are still considered "Open" ...
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Can you confirm whether these custom statuses still can't be used in Explore to determine the duration a ticket has been in this particular custom state?
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Scott Burnham: Where are you seeing the custom statuses showing as the field ids?
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I have a question on the "Tickets Assigned" field. Is this the # of tickets assigned to an agent or the # of tickets an agent assigned to another agent?