Angela Frey

1. Community
2. Zendesk Suite Q&A
3. Add shadow or border around all images in help center articles

Added this to article_page.hbs: <div class="article-body markdown">{{article.body}}</div> Added this to style.css: .markdown img {border: 1px solid #f2f2f2;}Result (that I'm loving):

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• Angela Frey
• Created January 27, 2021 18:43
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Internal Comments on Guide Articles

Internal only notes would be EXTREMELY helpful for any workplace with more than one person working on the KB. Having NO internal notes is really not enterprise-friendly. Teams need to be able to fl...

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• Angela Frey
• Created June 10, 2020 16:01
• 10 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Change text for "My Activities" in HC

I see no change in the Preview mode with either of these (added to script.js)$('.nav-wrapper .dropdown-menu .my-activities').html('See my tickets');$('.sub-nav').find('li').filter(":last");or$('.us...

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• Angela Frey
• Created December 20, 2019 00:04
• 0 votes

1. Community
2. Discussion - Tips and best practices from the community
3. Create a Table of Contents automatically

This script hyperlinks to the header name, which means that if I cross-link from article A to a subsection in article B, if that header name is ever updated the cross-link breaks. Is it possible to...

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• Angela Frey
• Created September 18, 2018 20:15
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

My use case: we're conducting a massive overhaul of the KB structure, I'm making the new sections which are visible to agents & managers only, once the sections and articles for the new KB are full...

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• Angela Frey
• Created July 28, 2017 00:25
• 0 votes