Glen Schneider

1. Community
2. Feedback - Ticketing System (Support)
3. Automatically assign a follow-up ticket to the original group / assignee

We have the same issue here at my large enterprise. We have many groups supporting the entire HR function.  Basic concept:Colleagues submits a form. That form can get moved between 2-6 different gr...

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• Glen Schneider
• Edited February 25, 2022 14:11
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Need a regular expression to validate a single URL/domain value.

Have a look at this article.  regex - What is a regular expression which will match a valid domain name without a subdomain? - Stack Overflow Quite a few options 

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• Glen Schneider
• Created February 25, 2022 13:59
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

I have a similar query I am really struggling with.  I have over 900 groups with my instance of Zendesk with 100's of triggers that assign a ticket to the initial group. What I am trying to identif...

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• Glen Schneider
• Created July 16, 2021 12:10
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Allow changing the width of a Dashboard to match the intended output format

I would like to second this.  Some of my dashboards contain information on a monthly bar chart. Having greater width would provide me with a better viewing experience and also clearer graphs for st...

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• Glen Schneider
• Created July 14, 2021 09:15
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Regex field for multiple 9 digit numbers

Hi Dave,  Thank you that is great! I was so close! Yet so far away...Thank you for the support 

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• Glen Schneider
• Created June 16, 2021 06:56
• 0 votes