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Glen Schneider

  • Total activity
    20
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Posts

Recent activity by Glen Schneider Recent activity Votes

  • Count tickets with attachments

    1. Community
    2. Zendesk Suite Q&A

    Hi,  I am trying to create an explore report to find out how many tickets we have submitted per week that have attachments. I need the data to scope the size of a problem with a new encryption tool...

    • Glen Schneider
    • Created
    • 4 followers
    • 5 comments
    • 0 votes

  • Regex field for multiple 9 digit numbers

    1. Community
    2. Zendesk Suite Q&A

    Hi,  I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for more than 1 group of 9 digit numbers. Example 111222333,444555666,777888999,  Beh...

    • Glen Schneider
    • Created
    • 2 followers
    • 3 comments
    • 0 votes

  • Zendesk and Outlook integration failure

    1. Community
    2. Zendesk Suite Q&A

    We have integrated a mailbox into Zendesk at the server level within our business. The integration auto forwards all emails that are received at that address to Zendesk to create tickets. The issue...

    • Glen Schneider
    • Created
    • 2 followers
    • 1 comment
    • 0 votes