Johannes Ganter
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Total activity33
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Last activity
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Member since
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Following0 users
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Votes9
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Activity overview
Latest activity by Johannes Ganter-
Johannes Ganter commented,
I mean, it's been 8 years. How can this still not be delivered? Every basic email provider offers this.
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Johannes Ganter commented,
+ 1. This is an absolutely crucial gap to be closed. Agents easily overlook the missing email address. There's has to be an error/warning message, or the ability to create a trigger condition.
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Johannes Ganter commented,
Hey guys, why is the trigger "updated via Whatsapp" not working? I'd like to route a ticket to a specific group, based on keywords the customer is using in his initial message. But the trigger I se...
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Johannes Ganter commented,
Hey guys, has the problem mentioned above by @... been resolved? Is it possible to route multiple WhatsApp numbers to specific groups? As in, can I route number X to Group 1 and number Y to Group 2?
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Johannes Ganter commented,
It's incredibly important to do something about this. We're literally losing out on bookings of customers who submitted their email address with a typo. Just let mailer daemons come through. We can...
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Johannes Ganter commented,
Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every...
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Johannes Ganter commented,
Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?
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Johannes Ganter commented,
Agree, we need to be able to delete and redact side conversations. Otherwise the feature is too much of a data security problem.
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Johannes Ganter commented,
How can it be that I can't show a date field in the widget? That screws up any prioritisation rule you would create? Doesn't make any sense to me...
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Johannes Ganter commented,
Hey @..., I followed every step you explained above, but for some reason my content doesn't show with the colour options. Any idea what might be wrong?