Geran Smith
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Total activity20
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Last activity
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Activity overview
Latest activity by Geran Smith-
Geran Smith created a post,
Forwarded emails that had a CC needs to include the CCs
CompletedSince others in this old thread have done a good job, I am going to steal some of what they wrote. Using the email forward option for creating tickets out of emails sent to agents, we are currently...
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Geran Smith commented,
@... no one has reached out. From my understanding, this is "expected" behavior with secure attachments.
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Geran Smith commented,
That app looks like a nice step forward. It is sad that we have to pay for an app that should be base functionality in Zendesk... I'd love to get confirmation if this feature will actually be built...
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Geran Smith created a post,
Email scanners are closing tickets from Answer Bot
What is the problem? Some of our customers are using email scanners in their environment. These email scanners are "clicking" on links to check them for security issues. The act of clicking on the ...
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Geran Smith commented,
Glad to hear that this is being implemented in the near future. Having this would reduce the need for a few different addons!
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Geran Smith created a post,
Agent Workspace - add Grammarly support
CompletedThe Zendesk Customer Advocate staff suggested I post this. Our team has experienced text disappearing issues in the Agent Workspace Composer when using the Grammarly browser extension. It looks lik...
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Geran Smith created a post,
Add Ticket Form to the requests object
Hello! We leverage ticket forms heavily to differentiate between feature requests, questions, and bugs. Our customers have asked if we can display that Ticket Form value on the Requests Page. It lo...
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Geran Smith commented,
@... I think I wasn't clear, sorry! I have a side conversation notification using the instructions in the KB. This works great for email side conversations. If we use Slack side conversations, we a...
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Geran Smith commented,
Is it possible to NOT notify for Slack side conversations?
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Geran Smith created a post,
When using Secure Attachments, allow embedded images to load in email notifications
In our Zendesk instance, we enabled the "Secure Attachments" setting. This setting is great from a security perspective, but is causing some usability issues. With the option enabled, image embeds ...