Dominic (Roca)
- Easy for your customers to request support or make a purchase - Get rid of ticket backlog - Increase CSAT - Lower ticket resolution - Get rid of repetitive tasks - Report on the fight metrics - Increase team productivity - Simplify processes
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Total activity45
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes5
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Subscriptions19
Activity overview
Latest activity by Dominic (Roca)-
Dominic (Roca) commented,
Hi sarah aasland, thank you for following up. It looks good, I've tried a similar approach as a workaround. I am really looking forward for when this will be a bit more accessible like typing ce...
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Dominic (Roca) commented,
@Agnieszka Czajka many thanks for your reply.
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Dominic (Roca) created a post,
Tip: How To Setup and Optimize Your Zendesk For Maximum Efficiency REVEALED!
Hi peeps, My name is Dominic, I am a Zendesk consultant with 8 years of experience, 2 years Zendesk partner, and I've also worked at Zendesk. I want to share with all of you some of the knowledge I...
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Dominic (Roca) created a post,
[Sell] Can the MRR in the subscription display in the "Revenue this month" in my dashboard
AnsweredHi everyone, Hope all is well with you and are beside a lake or beach somewhere. Yes, get back to this post, when you're back ;) In Zendesk Sell, I have created a subscription for one of my clients...
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Dominic (Roca) commented,
Many thanks for the reply Jupete Manitas! I have a further question: Can I create a custom app to do this using the API somehow though? Many thanks, Dominic
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Dominic (Roca) created a post,
Zendesk Sell - Create lead with a Webbook from Zendesk support
Hi all, I hope you're having a great day today. From Zendesk Sell, can I create lead automatically from Zendesk Support using a Webbook? I know of the integration which agents can use but I would l...
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Dominic (Roca) commented,
Hi Lee Scanlan, Welcome to the community. You're in safe hands as the community is super nice and there's a lot of documentation to go around. Checkout this video I made about Zendesk Explore: ht...
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Dominic (Roca) commented,
Hi Lovelies, Any idea if Subscriptions added can appear in "Revenue this month" or somewhere in the deals? I'd like to see how much that adds to all the sales coming into the company. Kindly, Dom...
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Dominic (Roca) commented,
Hi, I am not a fan of having to open multiple tabs at all time to be able to work in the new interface. I used to only need one tab, now I need several at all times. User experience has been made a...
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Dominic (Roca) commented,
Hi Phil, Sorry to get back so late on this. I am a Zendesk consultant with 8 years of experience, I've also worked at Zendesk to do optimisations and setups. Because I wanted to give back to the ...