DominicCX
- Easy for your customers to request support or make a purchase - Get rid of ticket backlog - Increase CSAT - Lower ticket resolution - Get rid of repetitive tasks - Report on the fight metrics - Increase team productivity - Simplify processes
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Recent activity by DominicCX-
Hi, Is it true that you cannot apply SLAs to tickets created via the API. Is there a workaround for this? Regards,
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@..., many thanks! That helps a lot.
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Hi all, First off, thank you for this article, very cool! I realise this a year later, but I'm wondering if anyone can help me. I am trying to count tickets that haver certain keywords or strings i...
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Hi Elissa, How does one find the "Agent replies" metric? I am only able to find "agent replies brackets"? Kindly, Dominic
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Thank you for the reply Andrew. I feel I have to add further clarification: we have many cases where agents need to create tickets on behalf of the end-users, existing ones and new. When they do, w...
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Hi Timothy, Your current setup is good! In Zendesk, if you have your languages you support activated into the Guide, technically the languages can be detected by Zendesk. Depending on the browser ...
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Hi, My message is a longshot as this thread might not receive attention after 2-3 years, but it's work a shot: My target failure is 401, it says "error": "Couldn't authenticate you" I have checked...