DominicCX
- Easy for your customers to request support or make a purchase - Get rid of ticket backlog - Increase CSAT - Lower ticket resolution - Get rid of repetitive tasks - Report on the fight metrics - Increase team productivity - Simplify processes
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Votes on activity by DominicCX-
Hi, I am not a fan of having to open multiple tabs at all time to be able to work in the new interface. I used to only need one tab, now I need several at all times. User experience has been made a...
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Hi Phil, Sorry to get back so late on this. I am a Zendesk consultant with 8 years of experience, I've also worked at Zendesk to do optimisations and setups. Because I wanted to give back to the ...
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Hi sarah aasland, thank you for following up. It looks good, I've tried a similar approach as a workaround. I am really looking forward for when this will be a bit more accessible like typing ce...
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@Agnieszka Czajka many thanks for your reply.
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Many thanks for the reply Jupete Manitas! I have a further question: Can I create a custom app to do this using the API somehow though? Many thanks, Dominic
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Hi Lee Scanlan, Welcome to the community. You're in safe hands as the community is super nice and there's a lot of documentation to go around. Checkout this video I made about Zendesk Explore: ht...
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Hi Lisa, thank you for getting back to me. Looking forward to the updates. Best, Dominic
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This is now solved. Thank you.
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Hi, Is it true that you cannot apply SLAs to tickets created via the API. Is there a workaround for this? Regards,
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Hi, My message is a longshot as this thread might not receive attention after 2-3 years, but it's work a shot: My target failure is 401, it says "error": "Couldn't authenticate you" I have checked...