Antoni Saetta
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Total activity22
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Last activity
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Activity overview
Latest activity by Antoni Saetta-
Antoni Saetta created a post,
Pourcentage de chats répondus (messaging)
Bonjour, Nous souhaitons créer des rapports sur le pourcentage de chats (messaging, pas l'ancien chat) auxquels nos agents répondent à l'aide de Zendesk Explore, mais je ne trouve pas les bonnes ...
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Antoni Saetta commented,
With a fully open instance of Zendesk where we reply to our customers via e-mail, how would you update a trigger that notifies them of our reply via e-mail to combat spam? The subject surely has to...
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Antoni Saetta created a post,
Disable automatic translation warning
Hello there,I've recently started to build a full messaging experience for our customers, involving the conversation bot. Since we're a company with a European scope, I need the bot to provide mult...
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Antoni Saetta created a post,
Difference in sandbox and production trigger email
AnsweredHello,I had been testing in our sandbox a trigger to send a confirmation email to anyone writing an email to my company, using dynamic content to have it available in multiple languages. While HTML...