Maarten Wildeman
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Total activity14
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Last activity
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Activity overview
Latest activity by Maarten Wildeman-
Maarten Wildeman commented,
Is there any way i can change the text of the email messages? The translation is not what i want (too formal in Dutch) and i want to make some adjustments.
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Maarten Wildeman commented,
Hi, Where is the option to see all the labels currently made/used?
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Maarten Wildeman commented,
Hi, Part of it really fixes my needs. But: When i create a trigger and send an email to the target that message is not shown in the ticket. Any information sent regarding a ticket should be shown i...
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Maarten Wildeman created a post,
Emails sent are not shown in the ticket when sent by trigger
Hi, When you create a trigger to send an email to the customer that for instance the ticket is closed etc these mails are not shown in the tickets thread. In my opinion all communication with a cus...
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Maarten Wildeman commented,
Hi Don, Sometimes we need to think the other way around :) Thanks a lot, you have been a great help, will implement this! Cheers, Maarten
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Maarten Wildeman commented,
Hi Jacob, Thanks a lot! I found this myself also but i think this is the other way around, isn't it? With this code all forms are visible for all users, also unauthorized (which are using our sup...
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Maarten Wildeman created a post,
Show ticket form only for certain customer
AnsweredHi, I want some ticket forms only to be available for certain customers. After they logged in based on their organization or project they would be the only one to see some of the ticket forms creat...
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Maarten Wildeman commented,
Hi Don, Thanks again! What i am trying to achieve is we can change the Subject and Description field with predefined text. This without using the Help Center but used by an agent within the Zendesk...
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Maarten Wildeman commented,
Hi Don! Thank you so much! This is what i am looking for. I would like to implement these with the ticket forms but then the Subject (Onderwerp) and Comment/Description (Beschrijving) are locked an...
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Maarten Wildeman created a post,
Template Ticket forms to be used by agents
AnsweredHi, I want to be able to create templates of tickets (forms) with predefined Subjects and Descriptions that an agent can use from the dashboard while on the phone with a customer.The agent creates ...