Maggie St.Clair

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Org data in Community stats in Explore

Hi Orsolya Forster, What I am looking for is the user organization that is in Support. For example, if this customer participates in the forums, I would like to see their org 'Test Oil Co' in Explo...

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• Maggie St.Clair
• Created May 31, 2022 13:47
• 0 votes

1. Community
2. Feedback - Platform: Apps & Integrations
3. User Data app - official feature request thread

It would be great if we could show different fields in this app by brand or better yet by agent. We have two fields that are used by all of our brands but then the majority of the fields are brand ...

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• Maggie St.Clair
• Created May 23, 2022 12:40
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. How to separate internal Knowledgeable from users Knowledgeable?

We have done it both ways that Kasper Sorensen suggests. Originally we did it all in one brand with the different visible settings. But after a few articles were incorrectly labeled and made visibl...

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• Maggie St.Clair
• Created February 28, 2022 13:23
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Guide : Tracking who exactly voted on articles

Yes please! Seeing who has voted on an article in Guide or a post in Gather is so important to us. And as a non-technical person it stinks that I need to get someone to pull this data out using the...

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• Maggie St.Clair
• Created February 04, 2022 14:32
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Creating User Segments with Not Logic

Yes! Anywhere in the system where you can do inclusion logic it would be helpful to have exclusion logic. User segments is definitely an area where this is needed. 

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• Maggie St.Clair
• Created February 01, 2022 21:38
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Easy printing of articles

Here is a link to the article I found. It actually exports to PDF but you could obviously print from there.  https://support.zendesk.com/hc/en-us/community/posts/4409515201562-How-to-export-knowled...

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• Maggie St.Clair
• Created January 12, 2022 20:38
• -1 votes

1. Community
2. Zendesk Suite Q&A
3. Easy printing of articles

Yes, we need to be able to do this too. Our Help Center is locked down and we have an occasional need to provide a KB article to someone that does not have access (and we don't want to have access)...

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• Maggie St.Clair
• Created January 12, 2022 19:54
• 0 votes