Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Total activity279
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes84
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Subscriptions94
Activity overview
Latest activity by Sam-
Sam commented,
Zendesk Admin Hi Sandra! Two things should make this work. In your script.js file, make sure the above code is somewhere within a document.ready function, like so: $(document).ready(function() {$('...
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Sam commented,
HI Paul H! This looks like an issue with the CSS. I'm not able to sign into your help center to view a test request I submitted since it is protected by SSO. In your request_page.hbs code, could yo...
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Sam commented,
Paul H A solution for hiding unwanted custom fields from the customer view is available at: Tip: How to hide blank ticket fields on customer side There are a few different modifications in the comm...
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Sam commented,
Tom Thompson As Ifra Saqlain mentioned, you'll need to replace the "your html here" portion of my code block with the HTML you'd need for the bullet points and the remainder of your text. Ifra prov...
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Sam commented,
Hi David! You'll want to use this code to hide the Ticket Form dropdown field: $(document).ready(function() {$(".request_ticket_form_id").hide();}); Let us know if that works for you!
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Sam commented,
Hi Tom! It looks like you are trying to update the text of the hint that appears below the description, is that correct? If so, you can accomplish this by using jQuery and modifying the script.js f...
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Sam commented,
Hi richestsoft dev! This is possible by updating the Subject using the Zendesk API and a webhook trigger that fires on ticket creation. Please see here and here for more information!
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Sam commented,
Hi Salvador Vazquez! Is there any update on the Views functionality? It has been a while since the last one, and lots of us are very eager to hear news about what we might all see from Views!
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Sam commented,
Hi Richard Vanderlubbe! Excellent idea. I'd also recommend posting this in the main Views limitation thread, and providing that post your support as well!
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Sam commented,
This would be handy, as current data dumps have a tendency to overwhelm our reporting utilities. That being said, if you're handy with the API, you can make it work in the meantime. But having this...