Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Total activity242
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Last activity
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Activity overview
Latest activity by Sam-
Sam created a post,
Feature Request: Resize "Description shown to customers" field on Ticket Field pages in Admin Center
Feature Request Summary: Resize the "Description shown to customers" field on the new/edit Ticket Field pages in the Zendesk Admin Center. Description/Use Cases: Help text (descriptions) on a ...
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Sam created a post,
Feature Request: Allow deactivation of ticket fields listed in conditions of inactive forms
Feature Request Summary: Zendesk Support should allow an administrator to deactivate a ticket field that is listed within conditions of an inactive form. Description/Use Cases: Right now, Zende...
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Sam commented,
Hi Richard! Great idea, and thanks for the feedback! I would recommend posting this over in the Views limitation thread, which is quite active and has been soliciting feedback on ways to improve th...
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Sam commented,
We have a similar situation to Anne Poortema, where our company has one centralized Jira tenant but has multiple Zendesk tenants, depending on use. For example, we have one customer-facing tenant a...
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Sam commented,
Hi Carlos Pozo ! This is certainly possible. A similar setup is located in this comment but below is a setup specific to your situation. Create a webhook that points to the user endpoint Go to Zen...
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Sam commented,
Hi Zen Master Of Terra! When writing your articles, are you copying the text from another platform (like Google Docs) and then pasting it into the WYSIWYG editor? That may be the root of the issue....
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Sam commented,
Hi Shobbir Ahmed! Apologies for the delay. Please ensure you are using double-equals signs in each if statement. They should read like so: if (selected == "leaver_form") { Let me know if that takes...
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Sam commented,
Hi Shobbir! Instead of using “else if” just try “if” - that’s how we use it in our environment!
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Sam commented,
Hi Shobbir Ahmed! There's an extra spot for CUSTOMFIELDID that you'll need to also replace, near the top, in this line: $(document).on('change', '#request_custom_fields_CUSTOMFIELDID', function() {...
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Sam commented,
Hi Shobbir Ahmed! It looks like the "Standard Request" is not actually a new ticket form, but rather a dropdown ticket field that's included on your standard ticket form. You'll want to use the cod...