Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Total activity310
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes91
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Subscriptions105
Activity overview
Latest activity by Sam-
Sam commented,
Hi Troy Johnston! I may be able to clear some of these up in lieu of a response from Salvador. EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs ...
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Sam commented,
Would be helpful for us as well!
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Sam commented,
Salvador Vazquez Is there any update to the work your team is considering for Views?
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Sam commented,
Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...
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Sam created a post,
Feature Request: Expand Help Center API to include Article Verification
Feature Request Summary: Help Center should have an API endpoint for Article Verification, or attributes within the existing Article endpoint for verification. Description/Use Cases: Verificati...
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Sam commented,
Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...
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Sam commented,
Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info.
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Sam created a post,
Feature Request: Add pre-filled form options to link handler in Help Center
Feature Request Summary: Help Center {{ link }} handler, specifically for 'new-request' identifier, should support pre-filled ticket form options. Description/Use Cases: Help Center admins who ...
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Sam commented,
Hi Frank! Do you happen to know how large the attachment was? It is possible that it was large enough for their mail server to send to you, but not for Gmail to forward out. By default, the attachm...
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Sam commented,
Hi Frank! It depends on where the undeliverable message came from. On some email servers, if the limit exists there for outbound messages, Zendesk may never have received it at all. In the end, ...