Sam
Zendesk administrator for Lyft, Inc. Zendesk admin since 2012.
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Total activity315
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Last activity
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Recent activity by Sam-
Hi Nate! Your best bet would be to implement a Single Sign On (SSO) option for both your website and Zendesk. More information on what SSO methods are available for use with Zendesk can be found a...
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Hi Andrew! You would need access to the inbox to see how it has things set up or to work with someone who does. The built-in Zendesk email functionality is described in Forwarding incoming email fr...
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Hi Andrew! Quick question - how do you have the forwarding configured to pass emails sent to ops+andrewtest@website.com to go to Zendesk (e.g. do you have an account-wide forwarding rule, a filter ...
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Hi Troy Johnston! I may be able to clear some of these up in lieu of a response from Salvador. EAP refers to Early Access Program, a quasi-pilot similar to a beta. A list of Zendesk betas and EAPs ...
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Would be helpful for us as well!
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Salvador Vazquez Is there any update to the work your team is considering for Views?
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Also handy for us. It would be beneficial to segregate the date a survey is received from a ticket update date, because one does not necessarily equal the other. Right now, it would be assumed that...
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Sorting the comment thread would be great. Even better: the ability to sort and save as the default sort. This is one of the primary reasons we have not moved to Agent Workspace. Our team almost ex...
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Hi Irfan Mir! This is by design; please see Causes for Ticket Suspension for more info.
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Hi Frank! Do you happen to know how large the attachment was? It is possible that it was large enough for their mail server to send to you, but not for Gmail to forward out. By default, the attachm...