Natalie
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Total activity11
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Last activity
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Activity overview
Latest activity by Natalie-
Natalie created a post,
Enable Callers to Press Key to Leave a Voicemail in Queue
AnsweredCurrent Functionality: Once a caller hits the queue, there are three possible outcomes: 1) caller hangs up, 2) caller continues to wait in queue until agent answers, 3) caller hits Max Wait Time in...
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Natalie commented,
Thanks for the response. I do not believe it's possible either and I'd like to submit this as a feature request!
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Natalie commented,
That will certainly be helpful for some reports! However, the reports I'm working on now only have metrics listed and I do not see that icon within the metrics section
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Natalie created a post,
Ability to Rotate Explore Reports
I'd like to be able to rotate an Explore query. For example, if I have a table, I'd like to be able to rotate the report so the column headers can be listed as rows instead. This helps with the vis...
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Natalie created a post,
Blind Transfer
AnsweredHi Team, I would like to put in a request for a blind transfer, or the ability to complete a transfer without the calling being answered on the other end. The current transfer feature only allows ...