Natalie

1. Community
2. Feedback - Voice (Talk)

Current Functionality: Once a caller hits the queue, there are three possible outcomes: 1) caller hangs up, 2) caller continues to wait in queue until agent answers, 3) caller hits Max Wait Time in...

• Natalie
• Created July 12, 2021 14:54
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)

I'd like to be able to rotate an Explore query. For example, if I have a table, I'd like to be able to rotate the report so the column headers can be listed as rows instead. This helps with the vis...

• Natalie
• Created March 29, 2021 15:03
• 3 followers
• 5 comments
• 0 votes

1. Community
2. Feedback - Voice (Talk)

Hi Team,  I would like to put in a request for a blind transfer, or the ability to complete a transfer without the calling being answered on the other end. The current transfer feature only allows ...

• Natalie
• Created July 30, 2017 19:33
• 24 followers
• 23 comments
• 17 votes