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Mastriano, Joseph

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Latest activity by Mastriano, Joseph
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    Mastriano, Joseph commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Requests into Zendesk via Email

    We like this approach and we are going to give it a try and see if it cuts down on the tickets coming in lacking the information needed for routing.  Also, like the follow up notification idea on s...

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    Mastriano, Joseph created a post,

    Requests into Zendesk via Email

    1. Community
    2. Zendesk Suite Q&A

    Hello, We try to rely on ticket forms to collect the required information to act on the request and then route it to where it needs to go.  Some customers are creating a ticket via a ticket form, w...

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    Mastriano, Joseph commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide Customizations not retained on Validation Errors

    Okay, I put it back the way you indicated.  Still does not work. Joe

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    Mastriano, Joseph commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide Customizations not retained on Validation Errors

    Hi Ifra, no luck with this either.  I added the code outside the function below where you stated, tested and it does not run through the code now even when the page loads.  document.addEventListene...

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    Mastriano, Joseph commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Guide Customizations not retained on Validation Errors

    Hi Ifra, Here is the public URL of our HC in our Sandbox Environment https://nysedop1617910050.zendesk.com/hc/en-us If you go to top right and click submit a request and select the "ATT" ticket for...

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    Mastriano, Joseph created a post,

    Guide Customizations not retained on Validation Errors

    1. Community
    2. Zendesk Suite Q&A

    Hello, We currently have customizations in our script.js file to support some of our ticket forms.  On initial load of the ticket forms everything works great in terms of the custom code doing what...

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    Mastriano, Joseph commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Customizing Guide Themes

    Hi Maggie, That is good to hear, thanks for getting back to me! Joe

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    Mastriano, Joseph created a post,

    Customizing Guide Themes

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    1. Community
    2. Zendesk Suite Q&A

    Hello, I have a few questions regarding guide themes in hopes the community can steer me in the right direction.  We are currently using the default Copenhagen theme as our live theme and have made...

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    Mastriano, Joseph commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Sorting on a Row Column

    This post was solved based on a solution from Taylor on a previous post (Explorer Report Filtering Issues).  I had two hidden columns and once I made those visible the sorting now works. Thanks!  

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    Mastriano, Joseph commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Explorer Report Filtering Issues

    Nice, that was it! I had 2 hidden columns and once I made those visible the filter worked.  It also fixed another post I had where I could no sort my data based on the a row column.  I'll update th...

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