Will Yolen
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Total activity133
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes82
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Activity overview
Latest activity by Will Yolen-
Will Yolen created a post,
Create a Feature that can be assigned to roles to change agent talk states
Hi, We would like the ability for Team Leads or Managers to be able to change Talk states for other agents. This feature should be able to be assigned to roles. There is not always an Admin only t...
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Will Yolen commented,
Hi Anne, Thank you so much for sending this resource. I see that there was an EAP and now its closed but I dont see any follow up since then. Do you know when I can expect this feature to be avai...
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Will Yolen commented,
+1 On this request! We also would love the ability to create custom statuses for reporting purposes. Please let us know if there has been any update since last update was over a year ago.
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Will Yolen commented,
+1 to J Bell and Nick -- Is there any way or option to create custom statuses in Zendesk Talk?
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Will Yolen commented,
I would also like this feature implemented asap
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Will Yolen commented,
I wholeheartedly agree with the other customers who have posted here. The lack of a "back button" or "back to main menu button" is a huge miss and needs to be addresses asap. As mentioned before: -...
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Will Yolen created a post,
Messaging Widget URL to open Chat
Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of going from Chat to Messaging and would like to maintain this functionality but h...
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Will Yolen commented,
We want to update our Chat Widget to Messaging, but the limitation that does not allow a direct link to the live chat window is a huge setback. Is there any possibility of including this feature in...
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Will Yolen created a post,
Messaging Widget Optional Text is bad and should be place within the Launcher
Hi, The option to add optional text to the messaging widget is very misleading. This option does not add the text next to the widget but on top of the widget (as shown below). This is confusing an...
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Will Yolen commented,
Hi, Adding in my thoughts--it is extremely detrimental to not have shortcuts available to the agent in the agent workspace. The agent workspace is designed to increase the agent's efficiency and ov...