Will Yolen

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

I believe so, the only word confusing me is channel (since side conversations are only through email channel). But yes, the total number of messages an agent sends in side conversations, both when ...

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• Will Yolen
• Created December 07, 2021 22:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

Hi Toby,   This is great to hear, I am super excited. Not sure if this is already included, but could we also get: 1. the overall number of email responses sent for an agent via side conversations,...

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• Will Yolen
• Edited December 07, 2021 22:24
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Need trigger condition to detect when email is received at multiple support addresses

I would like to add our own business case for this request. If there is more than 1 email listed under TO, we should be able to select which email should take precedence as the email listed under t...

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• Will Yolen
• Created September 13, 2021 18:06
• 4 votes

1. People
2. ...
3. Team members and groups
4. Understanding and checking agent seat usage

Hi, Although this method can be used to view the total number of support seats available and taken in an account, the number of TALK seats cannot be found anywhere. This is misleading when one sele...

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• Will Yolen
• Created August 23, 2021 14:00
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. External Facing Forms: Multi-Select / Drop-down Fields - Allow Type Ahead

+1 We have received this feedback from customers very often. As mentioned, Agents are able to do this when they fill out a ticket field, and the same functionality should be present on customer fac...

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• Will Yolen
• Created August 11, 2021 13:52
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

+1 this simple yet important update that would help anyone who builds dashboards. I frequently find myself noodling in a dashboard and then the next time I open it I am told that there are unsaved ...

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• Will Yolen
• Created August 02, 2021 20:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. [Out of Office App] Allow Team Leads to Change Agent Status

I also agree that my team would very much benefit from giving other roles (besides admins) this ability. Please make a feature request for this! thanks!

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• Will Yolen
• Created June 14, 2021 13:45
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Transfer Calls to Away agent

Checking in and expressing need for this feature request. Is there any update regarding this?

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• Will Yolen
• Created April 08, 2021 01:49
• 0 votes