Will Yolen
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Total activity133
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Last activity
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Votes on activity by Will Yolen-
Side Conversations in Zendesk Explore
Zendesk Explore SHOULD contain data related to Side conversations. Specifically, we would like to know the number of side conversations (created and/or replied to) on an agent level. Agents take th...
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Views Reporting in Zendesk Explore
Is there anyway that ZD Explore can report on the number of tickets in a certain View? If not in the past, at least currently? Also looking to know how long the oldest ticket in the view has been t...
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Messaging Widget URL to open Chat
Currently, we have on our site a URL hyperlink that opens our chat widget for the customer. We are in the process of going from Chat to Messaging and would like to maintain this functionality but h...
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Reorder "Greeting" answers in Messaging Bot
You should be able to easily reorder the answers that are available in the Messaging Bot (without having to delete them and recreate them). This is a small update that would make a big impact!
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SMS Company Name, Logo Icon and Checkmark for iPhone/Smartphone Messaging
AnsweredThe ability to add Company Name, Logo Icon and Checkmark for SMS messaging apps in the iPhone and other Smart phones is an integral part of a seamless and optimal customer experience. This gives ...
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Create a Feature that can be assigned to roles to change agent talk states
Hi, We would like the ability for Team Leads or Managers to be able to change Talk states for other agents. This feature should be able to be assigned to roles. There is not always an Admin only t...
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Messaging Widget Optional Text is bad and should be place within the Launcher
Hi, The option to add optional text to the messaging widget is very misleading. This option does not add the text next to the widget but on top of the widget (as shown below). This is confusing an...
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How do I embed images into a form?
AnsweredHi, Is there any easy way to add images to a form that was created in Zendesk? Ideally, I am looking to show images of all the options in a multi-select dropdown, the easiest possible way with th...
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Product Request - Scheduling Group Changes for Agents
Hi, Since Phone Calls are routed based on groups and when agents gave a different work schedule, we need to manually add and remove Agents from a group in order to route the ticket properly. This...