Gatis Bertmanis
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Total activity14
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Last activity
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Activity overview
Latest activity by Gatis Bertmanis-
Gatis Bertmanis created a post,
Pop- up notifications
Would need to create a possibility, to make various actions with pop-up windows. For example, - in ticket added more than 3 CC's, -> Pop-up warning Sensitive information in ticket field -> Pop up w...
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Gatis Bertmanis commented,
Yeah, need to enable closed ticket editing, for the most reasonable, to unassign from assignee old tickets. Second, cases rises when the agent can not see other agent tickets in profile view, becau...
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Gatis Bertmanis commented,
Any news? We don't have any triggers, and in events, it's shown that the end-user started a conversation. But still, there are cases when the end-user shows as a visitor, despite that name and e-ma...
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Gatis Bertmanis commented,
Looks good, I will use this model in various different scenarios. For in topic mentioned specific situation, notes need to be seen all the time, for example, to write in notes, what else needs to b...
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Gatis Bertmanis created a post,
Make a combined field - Checkbox with notes section
Right now it is possible only to create a checkbox field and a notes field that is not related. The suggestion is to make it possible to combine those fields. For example, that next to the notes fi...