Vladimir Petrushenko
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Total activity168
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes58
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Subscriptions62
Activity overview
Latest activity by Vladimir Petrushenko-
Vladimir Petrushenko commented,
Hi Gareth I think I've managed to solve this problem. But open for feedback there from anyone. The following set up will only work in the 'Ticket Updates' data set. What I have done there is - I'...
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Vladimir Petrushenko commented,
Hi Experts :) I was wondering if someone would be able to help me to build a query with the following criteria: - time a ticket spent in Open status between First and Second reply. We've introdu...
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Vladimir Petrushenko commented,
hi Jack Rausser No, unfortunately, I did not get an answer on this and this is still an issue for us(a big one!) that we are trying to solve. I'm sure there are lots of other companies that use Exp...
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Vladimir Petrushenko created a post,
Dashboard Drill in
Hi there, I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queries - is this the case or am i missing something? Thanks
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Vladimir Petrushenko created a post,
Repeated user notification
We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents can speak to the same user about the same issue without knowing it. I know we ...
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Vladimir Petrushenko commented,
Massive +1 !!
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Vladimir Petrushenko commented,
+1 to CJ's comment. But more generally - it feels like it's a best practice to have functionality that gives users control over their subscriptions. Not really sure why we need to upvote/prove it
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Vladimir Petrushenko created a post,
Satisfaction score time variable
Can I ask what time variable people use for reporting on Satisfaction score? We use 'Ticked solved' however, that means that ratings are very often carried across from one month to another, which ...
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Vladimir Petrushenko created a post,
Average trend vs monthly breakdown
AnsweredHi there, Our agents ask often whether it's possible to compare average Satisfaction Score for last 12 months vs monthly Satisfaction Score. Ideally it would look like: bar chart of 12 months Sat ...
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Vladimir Petrushenko created a post,
Running/rolling average
AnsweredHi all, I'm hoping someone could advise whether or not it's possible to see in a query running(or rolling) average of tickets created in the past 7 days for example. Insights do have this featu...