Vladimir Petrushenko
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Total activity189
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Last activity
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Member since
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Following1 user
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Followed by0 users
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Votes72
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Activity overview
Latest activity by Vladimir Petrushenko-
Vladimir Petrushenko commented,
+1 I don't know how much more engagement Zendesk need to flag that kind of conversations and feature requests. No one from their side seems to be interested in engaging here
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Vladimir Petrushenko commented,
thanks Amie Brennan yes, it did help
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Vladimir Petrushenko commented,
hi Cheeny Aban Do you know if there is a way to lock the whole Explore account to EN-GB language or other way to make week start from Monday for the whole account, rather than by an individual user...
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Vladimir Petrushenko commented,
Hi Oliver Tietze I saw your comment above and was hoping you can clarify re the workaround you have suggested above. I have a drop down field with 2 options in user contact form. When a user selec...
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Vladimir Petrushenko commented,
Hi Gareth Elsby I think I've managed to solve this problem. But open for feedback there from anyone. The following set up will only work in the 'Ticket Updates' data set. What I have done there i...
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Vladimir Petrushenko commented,
Hi Experts :) I was wondering if someone would be able to help me to build a query with the following criteria: - time a ticket spent in Open status between First and Second reply. We've introdu...
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Vladimir Petrushenko commented,
hi Jack Rausser No, unfortunately, I did not get an answer on this and this is still an issue for us(a big one!) that we are trying to solve. I'm sure there are lots of other companies that use Exp...
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Vladimir Petrushenko created a post,
Dashboard Drill in
Hi there, I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queries - is this the case or am i missing something? Thanks
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Vladimir Petrushenko created a post,
Repeated user notification
We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents can speak to the same user about the same issue without knowing it. I know we ...
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Vladimir Petrushenko commented,
Massive +1 !!