Vladimir Petrushenko
-
Total activity185
-
Last activity
-
Member since
-
Following1 user
-
Followed by0 users
-
Votes71
-
Subscriptions64
Activity overview
Latest activity by Vladimir Petrushenko-
Vladimir Petrushenko commented,
Big +1 to this feature. The feature would allow us to share customer comments with partners in automated way via dashboard scheduling. Unfortunately, currently we have to do that manually
-
Vladimir Petrushenko commented,
Hi Oliver Tietze I saw your comment above and was hoping you can clarify re the workaround you have suggested above. I have a drop down field with 2 options in user contact form. When a user selec...
-
Vladimir Petrushenko commented,
Hi Gareth Elsby I think I've managed to solve this problem. But open for feedback there from anyone. The following set up will only work in the 'Ticket Updates' data set. What I have done there i...
-
Vladimir Petrushenko commented,
Hi Experts :) I was wondering if someone would be able to help me to build a query with the following criteria: - time a ticket spent in Open status between First and Second reply. We've introdu...
-
Vladimir Petrushenko commented,
hi Jack Rausser No, unfortunately, I did not get an answer on this and this is still an issue for us(a big one!) that we are trying to solve. I'm sure there are lots of other companies that use Exp...
-
Vladimir Petrushenko created a post,
Dashboard Drill in
Hi there, I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queries - is this the case or am i missing something? Thanks
-
Vladimir Petrushenko created a post,
Repeated user notification
We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents can speak to the same user about the same issue without knowing it. I know we ...
-
Vladimir Petrushenko commented,
Massive +1 !!
-
Vladimir Petrushenko commented,
+1 to CJ's comment. But more generally - it feels like it's a best practice to have functionality that gives users control over their subscriptions. Not really sure why we need to upvote/prove it
-
Vladimir Petrushenko created a post,
Satisfaction score time variable
Can I ask what time variable people use for reporting on Satisfaction score? We use 'Ticked solved' however, that means that ratings are very often carried across from one month to another, which ...