Vladimir Petrushenko
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Total activity189
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Last activity
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Activity overview
Latest activity by Vladimir Petrushenko-
Vladimir Petrushenko commented,
it does, thanks Gabriel
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Vladimir Petrushenko commented,
also, would someone be able to share the HTML code for this CSAT survey:
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Vladimir Petrushenko commented,
Hi folks, Was hhoping someone could advise on the following. When I add {{satisfaction.rating_section}} to the macro and apply it, it comes in the response in a shape of a link that takes to the...
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Vladimir Petrushenko commented,
Big +1 to the CJ Johnson point. You have to be able to report on 'Next SLA Breach', even if it's not live but a snapshot of how it looked a couple of hours ago!
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Vladimir Petrushenko commented,
Big +1 to this feature. The feature would allow us to share customer comments with partners in automated way via dashboard scheduling. Unfortunately, currently we have to do that manually
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Vladimir Petrushenko commented,
Hi Oliver Tietze I saw your comment above and was hoping you can clarify re the workaround you have suggested above. I have a drop down field with 2 options in user contact form. When a user selec...
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Vladimir Petrushenko commented,
Hi Gareth Elsby I think I've managed to solve this problem. But open for feedback there from anyone. The following set up will only work in the 'Ticket Updates' data set. What I have done there i...
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Vladimir Petrushenko commented,
Hi Experts :) I was wondering if someone would be able to help me to build a query with the following criteria: - time a ticket spent in Open status between First and Second reply. We've introdu...
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Vladimir Petrushenko commented,
hi Jack Rausser No, unfortunately, I did not get an answer on this and this is still an issue for us(a big one!) that we are trying to solve. I'm sure there are lots of other companies that use Exp...
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Vladimir Petrushenko created a post,
Dashboard Drill in
Hi there, I've noticed that we can't use the Drill in function straight in the dashboards, can only use it in queries - is this the case or am i missing something? Thanks