Domain Holdings Australia Limited

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Thanks @... - I've completed the form and look forward to getting this activated asap.

Feature Request: Interaction/Agent Capacity Settings.

Eg, an admin should be able to set a value for each the below.

This would mean if an agent is logged into phone, chat and is handling tickets could only handle 1x Call at a time, 2 chats a time, or 1 chat and two tickets, or 1 call and 1 ticket, or 2 chats etc.

In the current environment, there is no way to stop calls coming in if the agent is on a chat or if the agent is on a chat there is no way to stop calls from dropping in.

Example: