Ashley Yau
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Total activity51
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Last activity
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Activity overview
Latest activity by Ashley Yau-
Ashley Yau commented,
Can the email ticket be solved if customers reached out using the social media buttons? Otherwise, we will be doubling the work to serve one customer. Thanks
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Ashley Yau commented,
I wonder how auto-translate works for answers. The above article mentioned "You do not need to add training phrases in multiple languages." So even if customers reach out using traditional Chinese,...
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Ashley Yau commented,
Hi Team, I would like to know if it's possible to change the URL of the"HiCircle"in red? We are not going to build a help center but just would like to make sure of the zendesk form, thanks!
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Ashley Yau created a post,
How to add URL in flow builder?
Hi there, May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding business conditions in flow builder, even if customer would like to leave us a me...
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Ashley Yau commented,
Hi there, I would like to know how "message request" works in zendesk if we integrated Instagram to messaging? Will it auto accept all the message request and create a ticket for agents to handle? ...
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Ashley Yau commented,
Hi Team, I would like to know is there a way to customise the CSAT message in whatsapp? Currently customer has to manual insert GOOD or BAD (and only exact wordings would be count), is there a wa...
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Ashley Yau commented,
Hi There, I would like to know if it's possible to add conditions on form level too? For example if I have enabled multiple ticket forms under one help center, end user will be asked to select a ti...
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Ashley Yau commented,
Hi There, I would like to know how to change the colour of the help center name and language selection under the footer? Thanks
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Ashley Yau commented,
I'd love to have a view on agent's activity log too. Although we have total available time and total talk time however it's still important to know how long people are on specific statues. Especial...
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Ashley Yau commented,
Jake Bantz Thanks for sharing. May I know if there's any chance we can change the wording "Please choose your issue below"? Also is it possible to replace it with a dynamic content? Thanks.