Ashley Yau
-
Total activity45
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes5
-
Subscriptions16
Activity overview
Latest activity by Ashley Yau-
Ashley Yau created a post,
How to add URL in flow builder?
Hi there, May I know if there's a way to make the url as hyperlink in flow builder? As we found that after adding business conditions in flow builder, even if customer would like to leave us a me...
-
Ashley Yau commented,
Hi there, I would like to know how "message request" works in zendesk if we integrated Instagram to messaging? Will it auto accept all the message request and create a ticket for agents to handle? ...
-
Ashley Yau commented,
Hi Team, I would like to know is there a way to customise the CSAT message in whatsapp? Currently customer has to manual insert GOOD or BAD (and only exact wordings would be count), is there a wa...
-
Ashley Yau commented,
Hi There, I would like to know if it's possible to add conditions on form level too? For example if I have enabled multiple ticket forms under one help center, end user will be asked to select a ti...
-
Ashley Yau commented,
Hi There, I would like to know how to change the colour of the help center name and language selection under the footer? Thanks
-
Ashley Yau commented,
I'd love to have a view on agent's activity log too. Although we have total available time and total talk time however it's still important to know how long people are on specific statues. Especial...
-
Ashley Yau commented,
Jake Bantz Thanks for sharing. May I know if there's any chance we can change the wording "Please choose your issue below"? Also is it possible to replace it with a dynamic content? Thanks.
-
Ashley Yau commented,
Toby Sterrett Totally agree with Andrea, we need this function for sure. For my company our team is the only one using zendesk and we are now using email side conversation to forward the email for ...
-
Ashley Yau created a post,
Can we add footer to an query?
Hi Team, If I would like to add the definition as footer under each query, how can I make this happen? Thanks
-
Ashley Yau commented,
@... May I know how's your experience with AgoraPulse? I may need one for my team too, thanks for sharing! And yes, it's so disappointing... Zendesk please help