Ashley Yau
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Total activity47
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Last activity
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Recent activity by Ashley Yau-
Hi Team, I would like to know if it's possible to change the URL of the"HiCircle"in red? We are not going to build a help center but just would like to make sure of the zendesk form, thanks!
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Hi there, I would like to know how "message request" works in zendesk if we integrated Instagram to messaging? Will it auto accept all the message request and create a ticket for agents to handle? ...
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Hi Team, I would like to know is there a way to customise the CSAT message in whatsapp? Currently customer has to manual insert GOOD or BAD (and only exact wordings would be count), is there a wa...
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Hi There, I would like to know if it's possible to add conditions on form level too? For example if I have enabled multiple ticket forms under one help center, end user will be asked to select a ti...
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Hi There, I would like to know how to change the colour of the help center name and language selection under the footer? Thanks
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I'd love to have a view on agent's activity log too. Although we have total available time and total talk time however it's still important to know how long people are on specific statues. Especial...
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Jake Bantz Thanks for sharing. May I know if there's any chance we can change the wording "Please choose your issue below"? Also is it possible to replace it with a dynamic content? Thanks.
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Toby Sterrett Totally agree with Andrea, we need this function for sure. For my company our team is the only one using zendesk and we are now using email side conversation to forward the email for ...
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@... May I know how's your experience with AgoraPulse? I may need one for my team too, thanks for sharing! And yes, it's so disappointing... Zendesk please help
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@... it looks perfect! Thanks so much!