Alex Hooper
-
Total activity18
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions3
Activity overview
Latest activity by Alex Hooper-
Alex Hooper commented,
Same here. Please fix this.
-
Alex Hooper commented,
Hey Jacob, That worked! I was close to the same solution but I was using " - ", instead of " -", which made all the difference. Additionally, being a dropdown, I had to modify your solution slight...
-
Alex Hooper commented,
Thanks for the suggestion, Dave! I saw that article and I've been trying to use the split: option, but I can't get it to work. Also, the use case in the article had to do with nesting, which is sim...
-
Alex Hooper created a post,
Liquid Markup Removing Characters in a Dropdown Field
AnsweredI have a custom dropdown field that has the following format: Model - Inventory Number Example: Model1 - 141 I want to use liquid markup to keep the model number but remove the hyphen and the inven...
-
Alex Hooper commented,
If I disable manual tagging, tags can still be added to a ticket via an API or will be added if I have a ticket field that has a tag assigned to it, such as in the case of drop-downs or checkbox fi...
-
Alex Hooper commented,
Great! Thank you for confirming that.
-
Alex Hooper created a post,
SLA First Reply Time & Next Reply Time
AnsweredFor clarification, I've created an SLA Policy and included two targets First Reply Time and Next Reply Time. Both are under Normal priority and have the same time duration (16h business). With the ...
-
Alex Hooper created a post,
API Update & Conditional Ticket Fields
AnsweredWe're trying to update ticket fields via API. However, we're getting an error because there's a conditional ticket field (required to solve), which we're not inputting a value into during that API ...
-
Alex Hooper commented,
Yep! It does. Thanks.
-
Alex Hooper created a post,
Can Non-Agents/Non-Light Agents be CC'd in a ticket?
AnsweredWe have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents. If the agent simply cc's their email addresses (user profile created) will t...