Alex (Admin)
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Total activity26
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes5
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Subscriptions9
Activity overview
Latest activity by Alex (Admin)-
Alex (Admin) created a post,
"Does this article answer your question?" pop-up covers the language drop-down menu
In the footer section. As per the title - see screenshots: When linking an article via support. With no pop-up appearing. End-users should still be able to see the language drop-down even in th...
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Alex (Admin) created a post,
Show how many tickets left in the queue in the actual ticket view
I would like to see how many tickets are left in the queue without having to navigate all the way back to the 'views' page. Having a counter in the actual ticket view would be extremely helpful. I...
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Alex (Admin) commented,
Thanks!
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Alex (Admin) commented,
@... this link no longer works - https://support.zendesk.com/hc/en-us/articles/1-How-can-I-remove-the-Follow-button-on-my-Help-Center-articles- Could you advise as to remove the Follow button now?
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Alex (Admin) created a post,
Android SDK: RequestActivity behaviour doesn't follow Google's Material design guidelines
When the RequestAcitivty is opened, a permission for access to photos and media is invoked. On denying the permission a couple of times, according to Google and Material design guidelines, an expla...
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Alex (Admin) created a post,
I would like a feature to block duplicate tickets from the same user
Very often, customers create 2+ tickets for the same request in a very short time and Zendesk has no way to prevent this from happening. This contributes to increase our queues and it's not a great...
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Alex (Admin) commented,
+1 on this one. I expect the behaviour should be: if the same user (same email address) has another existing ticket, Zendesk should detect it and suggest it in the list without having to enter the ...
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Alex (Admin) commented,
Thanks for your message. I don't think that's the case: 1. The extension is not offered by google translate as there's no official one on Mozilla as far as I know. I'm using this instead https://ad...
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Alex (Admin) created a post,
Google Translate extensions no longer work
Apparentyl Zendesk started to block external pages from being displayed in Zendesk, which means Google translate extensions are no longer working and this has hugely impacted my productivity The ...
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Alex (Admin) commented,
Hi Susana, thanks for the reply. One of your colleagues advised that this is actually not possible. If you have a solution for this, can you provide more details on the steps I need to take? Which...