Nathan Purcell
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Total activity102
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Last activity
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Member since
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Following0 users
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Votes39
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Activity overview
Latest activity by Nathan Purcell-
Nathan Purcell commented,
Popularity of a request should not negate its usefulness or merit. Just because one hundred other clients have not encountered this same problem doesn’t mean it does not exist. Equally, because th...
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Nathan Purcell commented,
"Note that nesting a pair of curlies within other pair of curlies is not valid syntax" How then would you go about achieving this? Example: I want to set the placeholder of the search field to be ...
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Nathan Purcell commented,
Any update on this? It's now 7 years old, has a decent discussion around it, lots of votes and it's a simple request. We're constantly told that feedback in these forums will be picked up and revi...
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Nathan Purcell commented,
Any update Alina Wright? I agree with all of the above and would like to add to the list a wish to set permissions (RWX) on each area of Zendesk. I had a request from a team leader today to be ab...
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Nathan Purcell commented,
How many votes does it take for something to be considered?
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Nathan Purcell commented,
To echo Phil, having the sender field from Select an Address macroable would be incredibly helpful!
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Nathan Purcell created a post,
Feature request: ability to set text inputs on custom form fields through macros.
We can currently set dropdown and checkbox values but not normal text fields in macros. This is another arbitrary limitation from Zendesk that is hampering the agent and developer experience. Ple...
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Nathan Purcell created a post,
FEATURE REQUEST: Back reference to see which triggers reference a support address
I have several hundred support addresses in my instance - it would be incredibly helpful to be able to see at a glance in which trigger a support address is referenced. I picture this being simila...
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Nathan Purcell commented,
+1 Having consistent logic operators on each trigger condition would be a huge win. Not necessarily just received at.
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Nathan Purcell created a post,
UX Improvements - a collection
This is a collection of UX/UI nuances I have noticed with Zendesk having used it for just six months. Many of these problems are (in my opinion as an experienced developer) not difficult to fix. So...