Nathan Purcell
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Total activity173
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Last activity
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Activity overview
Latest activity by Nathan Purcell-
Nathan Purcell commented,
I'm 100% with Jordan Moore here. My organisation comprises dozens of brands with hundreds of agents in teams around the world. Our agents are cross-trained so the number of queues is a multiple of...
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Nathan Purcell commented,
To echo Hamish, can more details be added on the limitations in the manifest file? Receiving an unhelpful message that reads "The property '#/settings/0/variables/X' of type object did not match a...
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Nathan Purcell commented,
Welcome to Zendesk Cat, where the documentation is either missing, just plain wrong or there's some unusual edge case that affects 99% of the users 🤷 🙄
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Nathan Purcell commented,
Why can we not inject dependencies to the document_head (or the out-of-reach area of the head)? It makes adding custom styling and working with frameworks (Bootstrap, Tailwind, Foundation) incredi...
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Nathan Purcell commented,
The group to which the ticket is assigned. The "assignee" option in the left hand column.
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Nathan Purcell commented,
Nice! Got to say though, "Automatically use the correct email sender, depending on the agent's user group" is close, but no cigar. If you can work it based on the ticket's group then you win.
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Nathan Purcell commented,
Colleen, that CSS isn't targeting those divs as they don't have the class "block-list-item". In your CSS, replace ".block-list-item" with ".custom-block" and it should work.
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Nathan Purcell commented,
Salvador Vazquez can we have an update please?
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Nathan Purcell created a post,
Why not offer side-loading on all API entities that have a foreign key reference?
As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute? Working example that I noticed today: CSAT ratings. CSAT ratings have FKs for assignee, g...
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Nathan Purcell commented,
Is there a cost to that Fredys? The only pricing I could find appeared to be for the Helpdesk product. It's a pretty poor testament to Zendesk that such a simple request was overlooked in the firs...