Nathan Purcell
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Last activity
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Activity overview
Latest activity by Nathan Purcell-
Nathan Purcell created a post,
Why not offer side-loading on all API entities that have a foreign key reference?
As per the title, why does the Zendesk API not offer side loading on each entity that has a FK attribute? Working example that I noticed today: CSAT ratings. CSAT ratings have FKs for assignee, g...
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Nathan Purcell commented,
Is there a cost to that Fredys? The only pricing I could find appeared to be for the Helpdesk product. It's a pretty poor testament to Zendesk that such a simple request was overlooked in the firs...
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Nathan Purcell commented,
Weighing in here as I'm about to cross the webhook bridge too. Notifiable users should be definable on the individual webhook. It should not be a global setting as it's perfectly feasible for webh...
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Nathan Purcell commented,
This menace of a popup on every page. I'm sure that whatever the background logic is to determine whether or not the not-important-to-me-gets-in-the-way-of-everything notification should appear a...
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Nathan Purcell commented,
Alina, is there a tracker or ticket or post we can follow for updates on the permissions task you mention?
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Nathan Purcell commented,
Nicholas you can't use exact string matching on "punctuation". I have an open escalated ticket with Zendesk about this because it's preposterous and a serious limitation of the search function.
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Nathan Purcell commented,
An obvious side effect of this problem is that the Zendesk admins have no method of changing a user's rating. Adding such a feature clearly allows it to be gamed (only to ones own detriment) but t...
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Nathan Purcell commented,
Have any of the suggestions in this thread been implemented?
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Nathan Purcell commented,
Can we at least have an _blank added to the "Open" button when on "/admin/workspaces/agent-workspace/views" so they open in a new tab? (or better yet, stop ignoring the native browser cmd/ctrl+clic...
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Nathan Purcell commented,
I found it! In the theme, add the file to the /assets directory and reference using the same asset helper: https://developer.zendesk.com/documentation/help_center/help-center-templates/helpers/#a...