Jahn Jerenz Bronilla
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Total activity87
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Last activity
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Activity overview
Latest activity by Jahn Jerenz Bronilla-
Jahn Jerenz Bronilla commented,
@... - not much of a worry I think but rather wondering why ZD aren't adding the "received at" as attribute given this is a great help for us. The work around you're providing is kinda tedious give...
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Jahn Jerenz Bronilla commented,
This post was 7 years ago but I guess still no progress nor update if this can be activated. Agents are requester/end user too and this is actually beneficial for us given that we have a lot if int...
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Jahn Jerenz Bronilla commented,
Hi Andrew Chu - for me the filter applies to all tab across the dashboard.
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Jahn Jerenz Bronilla commented,
Hey Dave Dyson - post about this was 2 years ago but still no update as to when this will be added nor any alternative attribute we can use in the mean time while awaiting for ZD Team to implement ...
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Jahn Jerenz Bronilla commented,
Hello Eugene Orman - we currently now at H2 of 2021 but we still haven't heard anything from the Zendesk team about this request.As per your comment you will be looking for alternative on the 2nd h...
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Jahn Jerenz Bronilla commented,
2 years have passed but we still haven't got this feature yet or atleast exact date as to when this will be implemented.
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Jahn Jerenz Bronilla created a post,
Group Owner in Explore for Guide
We want to know why the group owner is not showing up in Explore even it's generally available on the Guide Field.Please refer to this ticket 6521378 as one of your consultant mentioned that this i...
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Jahn Jerenz Bronilla created a post,
WD - Business Process Affected Employee Number showing as Metric instead of Attributes
Hello Team - I am trying to get a report of those employees who left and have been separated from the company. While doing this I am doing this report I noticed that one of the attributes is missin...
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Jahn Jerenz Bronilla created a post,
Explore Limitation on Export
Hi Team, I understand that there's a 50,000 limitation on Rows Explore can show on a single report but what I can't understand is how a 13,610 Rows cannot be exported in one go.It's really not effi...
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Jahn Jerenz Bronilla commented,
Au Finh Saechao - hope they can associate this with chat as well as we are no longer using talk now. Reporting on online time from Chat Dashboard is kinda tedious.