Jahn Jerenz Bronilla
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Recent activity by Jahn Jerenz Bronilla-
I don't think that this is generally available in Explore.
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Hi Ginny Carpenter - you may want to check this article.https://support.zendesk.com/hc/en-us/articles/360022184374-Using-result-metric-calculations
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Hi Jo Herbert - you can follow the below to get the desire report. 1. Use Support Product then Ticket Update dataset2. You can either choose "Updates" or "Comments" metric.You can use the Public co...
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Hi Ervin Balazon - if your company is using NPS to measure the customer satisfaction, you can get the reporting in Explore. 1. Click the 4 tile icon (highlighted below) and look for Explore. 2. C...
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Au Finh Saechao - hope they can associate this with chat as well as we are no longer using talk now. Reporting on online time from Chat Dashboard is kinda tedious.
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Hi Au Finh Saechao - is this available for Chat as well? or this is solely for support?Thank youJerenz
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Best if you can provide some snippet of the events to further check. You're stating that there's no trigger involved on this one however, contradicts with the auto assignment.
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This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values. Hope you can provide some sort of solution to this.
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Hello Eugene Orman - is there any update with this attribute? It's been 3 years since it has been raised.
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Hi Tom Skjönsberg - we are also getting the data from there however, it's kinda tedious. Hope that Zendesk Team can add this attribute in explore for easier reporting.