Fallon Albrecht's Avatar

Fallon Albrecht

Joined Apr 15, 2021

·

Last activity Jul 17, 2024

Following

0

Followers

0

Total activity

40

Votes

16

Subscriptions

16

ACTIVITY OVERVIEW

Latest activity by Fallon Albrecht

Fallon Albrecht commented,

Community commentZendesk Support Beta - Modernized Conversational Experience

Same question as Matt

 

View comment · Posted Jul 17, 2024 · Fallon Albrecht

0

Followers

0

Votes

0

Comments


Fallon Albrecht commented,

Community comment Developer - Zendesk APIs

I seriously do not understand, why you removing a functionality announced here https://support.zendesk.com/hc/en-us/articles/5359840638362?page=1#comment_5869210602266 and then you do not over an API to retrieve the data. 

The view original email is not only important to see the email address, but also the content of an email as sometimes you do not see the content of the email in the ticket e.g. when a person replies inline. 

 

 

View comment · Posted Jun 28, 2023 · Fallon Albrecht

0

Followers

3

Votes

0

Comments


Fallon Albrecht commented,

CommentAttachments and CCs

Thank you Gabriel!

 

View comment · Posted Dec 29, 2022 · Fallon Albrecht

0

Followers

0

Votes

0

Comments


Fallon Albrecht commented,

CommentAttachments and CCs

Dear Gabriel,

Thank you for your reply. 

In that article you sent it says the following: 

Limitations for ticket redaction

Ticket redaction includes the following limitations:

  • Redaction for messaging tickets does not work for messages created before April 2022. If the ticket contains sensitive information, the tickets will have to be permanently deleted.

Can you confirm that this is updated and that you can redact documents from tickets created before April 2022? 

 

Thank you. 

Fallon 

View comment · Posted Dec 28, 2022 · Fallon Albrecht

0

Followers

0

Votes

0

Comments


Fallon Albrecht commented,

CommentAttachments and CCs

I have the same question as Bilal, we need to redact attachments that we have in tickets 2017-2019 can that also be done with the agent work space? 

 

View comment · Posted Dec 27, 2022 · Fallon Albrecht

0

Followers

0

Votes

0

Comments


Fallon Albrecht commented,

Community comment Q&A - Users, groups, and organizations

Thank you @..., I want to see them from all the end users in on go. 

 

View comment · Posted Mar 25, 2021 · Fallon Albrecht

0

Followers

0

Votes

0

Comments


Fallon Albrecht created a post,

Post Q&A - Users, groups, and organizations

Hi All, 

As the title says, I would like to know when it was the last time an end-user contacted us through Zendesk. 

Do you know how I am able to achieve this? 

 

Thank you! 

Fallon 

 

 

 

Posted Mar 24, 2021 · Fallon Albrecht

0

Followers

3

Votes

3

Comments


Fallon Albrecht commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Jul 13, 2020 · Fallon Albrecht

0

Followers

1

Vote

0

Comments