Fallon Albrecht
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Recent activity by Fallon Albrecht-
Hi Benjamin, To be sure, will this feature not launch? And I can stop with all the work I already did to retrieve old original emails and I do not need to implement a solution for future emails? ...
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Any update? Also, I noticed that recently when Zendesk announce a change the rollout is less than a month. Not all of your customers have a dedicated person just for Zendesk and for the weird chang...
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Will this mean that a light agent can no longer see tickets? As they only can add internal notes?
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Hi Benjamin, I have already an ongoing ticket regarding this, they told me to address my concerns and questions in the announcement.
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Dear Benjamin, Thank you for your reply, but I would also like to kindly request that my questions be addressed more directly. Based on your reply, it appears that Zendesk's decision-making process...
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I seriously do not understand, why you removing a functionality announced here https://support.zendesk.com/hc/en-us/articles/5359840638362?page=1#comment_5869210602266 and then you do not over an A...
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Hi Zendesk, This is a disaster for our company to lose this functionality, we need to keep the original data for auditing purposes. It happens sometimes that when an end user replies inline you c...
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Thank you Gabriel!
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Dear Gabriel, Thank you for your reply. In that article you sent it says the following: Limitations for ticket redaction Ticket redaction includes the following limitations: Redaction for messa...
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I have the same question as Bilal, we need to redact attachments that we have in tickets 2017-2019 can that also be done with the agent work space?