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Greg Sanchez

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Greg Sanchez

Greg Sanchez commented,

CommentSetting up and using Text

Hi! Is it possible to set up a trigger that when someone leaves a VM, we can have a text send out to their phone number with a message stating we have received their vm, check out some of these links in the meantime, and if this resolves the issue, just text back 'solved'?

View comment · Posted Apr 20, 2021 · Greg Sanchez

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Greg Sanchez commented,

CommentUsing legacy AI agent functionality

If I have live chat enabled, how will answer bot be incorporated? Will there be a hand off from bot to chat or vice versa or how does it work?

View comment · Posted Mar 25, 2021 · Greg Sanchez

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Greg Sanchez commented,

CommentSetting up Talk

Hi! Is there a way to set up the call back feature, enabling the customer to request a certain time to be called back? Thank you!

View comment · Posted Mar 24, 2021 · Greg Sanchez

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