Greg Sanchez

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips

Hi! Is it possible to set up a trigger that when someone leaves a VM, we can have a text send out to their phone number with a message stating we have received their vm, check out some of these lin...

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• Greg Sanchez
• Created April 20, 2021 17:48
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Understanding answer flow step types

If I have live chat enabled, how will answer bot be incorporated? Will there be a hand off from bot to chat or vice versa or how does it work?

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• Greg Sanchez
• Created March 25, 2021 15:11
• 2 votes

1. Talk
2. ...
3. Setting up Talk
4. Enabling customer callback

Hi! Is there a way to set up the call back feature, enabling the customer to request a certain time to be called back? Thank you!

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• Greg Sanchez
• Created March 24, 2021 18:23
• 0 votes