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Amy Gracer

Joined Apr 15, 2021

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Last activity Dec 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Amy Gracer

Amy Gracer commented,

CommentTriggers and automations

I'm new to webhooks, and therefore a bit lost by the comments in this conversation when not everything everyone tried worked.

Has anyone put together a step by step for automatically cc'ing end users on tickets? It seems like this would be a feature lots of folks would want. 

Thank you so much to anyone who can assist!

View comment · Posted Jul 21, 2023 · Amy Gracer

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Amy Gracer commented,

CommentEnd-user guide for Help Center

Brittany Mandel

I have the same problem with my brand text color, but my customers have really taken to the new requests list, so to work around it, I replaced $brand_text_color with #fff in my css. Not the most elegant solution, but it works. 

View comment · Posted Jun 25, 2023 · Amy Gracer

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Amy Gracer commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Jun 07, 2023 · Amy Gracer

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Amy Gracer commented,

CommentAnnouncements

Is there any way to hide either the CC'd or the Organization tabs?

View comment · Posted Jun 07, 2023 · Amy Gracer

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Amy Gracer created a post,

Post Q&A - Apps and integrations

Is there a way to search on the "Zendesk Support" Activity in Jira?

developers want to use Jira to search support information directly so they don't have to jump between the two tools.

Thanks!

Posted May 10, 2023 · Amy Gracer

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Amy Gracer commented,

CommentJira integration

We have been using the Jira integration for a long time, but are just now realizing how robust it is. Our ultimate goal is the same some others have mentioned: to have Support in Zendesk only and Dev in Jira only, rather than assigning developers tickets in Jira and Zendesk. Some questions:

1. Will my development still need Zendesk licenses if they are not assigned or directly commenting in the Zendesk tickets? Is there a view only license for development? (like a light agent?)

2.  I have set post functions to update the Zendesk ticket for comments and status changes. Notification of these changes appear as an email from the person who originally set up the integration, rather than from the {{user.displayName}}  in Jira. Is there a way to send these notifications from the Jira user?

View comment · Posted May 09, 2023 · Amy Gracer

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Amy Gracer commented,

Community comment Discussion - Tips and best practices from the community

Hmmm... If you send me your code, I'll compare it to mine and look for differences. I'm guessing that the problem has to be in the styling somewhere

View comment · Posted Feb 13, 2023 · Amy Gracer

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Amy Gracer commented,

Community comment Discussion - Tips and best practices from the community

Alastair Adams (US) This is still working in my help center, but I am using a custom theme, not Copenhagen. 

View comment · Posted Feb 13, 2023 · Amy Gracer

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Amy Gracer commented,

CommentEnd-user guide for Help Center

Hannah Lucid

You can hide the voting feature on the articles page. 

Comment out this section

{{!-- {{#with article}}
         

            {{t 'was_this_article_helpful'}}
             
           

             
             
                {{vote 'up' role='radio' class='button article-vote article-vote-up' selected_class="button-primary"}}
                {{vote 'down' role='radio' class='button article-vote article-vote-down' selected_class="button-primary"}}
             
           

            
           

              {{vote 'label' class='article-vote-label'}}

           

         

        {{/with}}--}}

 

View comment · Posted Jan 06, 2023 · Amy Gracer

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Amy Gracer commented,

CommentUsing themes and customizing your Help Center

Isaac Starobin

Hi Isaac,

It looks like you don't need to put it within article body. Just create a selector - I called it "fancy" - and then apply that to the ordered lists where you want it to appear. 

In style.css

.fancy {
  list-style: none; 
  counter-reset: li
}
.fancy > li::before {
  content: counter(li); color: red;
  display: inline-block; width: 1em;
  margin-left: -1em
}
.fancy li {
  counter-increment: li
}

In your HTML


     
  1. test

  2.  
  3. test

  4.  
  5. test

 

 

 

View comment · Posted Nov 01, 2022 · Amy Gracer

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