Recent searches


No recent searches

Andrei Kamarouski's Avatar

Andrei Kamarouski

Joined Apr 15, 2021

·

Last activity May 17, 2024

Community ModeratorThe Wise One - 2021

Following

0

Followers

9

Total activity

230

Votes

34

Subscriptions

90

ACTIVITY OVERVIEW

Latest activity by Andrei Kamarouski

Andrei Kamarouski commented,

Community comment Discussion - Tips and best practices from the community

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

View comment · Posted May 06, 2024 · Andrei Kamarouski

0

Followers

0

Votes

0

Comments


Andrei Kamarouski commented,

CommentExplore recipes

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

View comment · Posted May 06, 2024 · Andrei Kamarouski

0

Followers

0

Votes

0

Comments


Andrei Kamarouski commented,

Community comment Feedback - Reporting and analytics (Explore)

Hey all. 

I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV. 

View comment · Posted May 06, 2024 · Andrei Kamarouski

0

Followers

1

Vote

0

Comments


Andrei Kamarouski commented,

CommentEnd-user guide for Help Center

Hey Gorka Cardona-Lauridsen

We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug? 

View comment · Posted Nov 20, 2023 · Andrei Kamarouski

0

Followers

0

Votes

0

Comments


Andrei Kamarouski commented,

CommentMeasuring success

Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset? 

View comment · Posted Oct 20, 2023 · Andrei Kamarouski

0

Followers

0

Votes

0

Comments


Andrei Kamarouski commented,

CommentMeasuring success

Hey, this is the formula for the metric like this.

IF [SLA metric]="Periodic Update Time" 
THEN AVG(SLA metric completion time (days)) 
ENDIF

View comment · Posted Oct 20, 2023 · Andrei Kamarouski

0

Followers

2

Votes

0

Comments


Andrei Kamarouski commented,

CommentWriting formulas

Then use this

THEN [Update - Date] 

instead of this

THEN [Update - Timestamp] 

View comment · Posted Oct 20, 2023 · Andrei Kamarouski

0

Followers

0

Votes

0

Comments


Andrei Kamarouski commented,

CommentWriting formulas

Hey @..., here you are 

IF ([Changes - Field name]="status"    
       AND [Changes - Previous value]!="solved"
      AND ([Changes - New value]="solved" OR [Changes - New value]="closed")  
      AND  DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp]) 
THEN [Update - Timestamp] 
ENDIF

View comment · Posted Oct 20, 2023 · Andrei Kamarouski

0

Followers

0

Votes

0

Comments


Andrei Kamarouski commented,

Community comment Feedback - Ticketing system (Support)

Hi all, 

If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia

View comment · Posted May 16, 2023 · Andrei Kamarouski

0

Followers

1

Vote

0

Comments


Andrei Kamarouski commented,

CommentSecurity and user access in Zendesk Support

Hey guys, does it support Messaging tickets? 

View comment · Posted May 08, 2023 · Andrei Kamarouski

0

Followers

0

Votes

0

Comments