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Andrei Kamarouski
Joined Apr 15, 2021
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Last activity May 17, 2024
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Latest activity by Andrei Kamarouski
Andrei Kamarouski commented,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
View comment · Posted May 06, 2024 · Andrei Kamarouski
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Andrei Kamarouski commented,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
View comment · Posted May 06, 2024 · Andrei Kamarouski
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Andrei Kamarouski commented,
Hey all.
I am happy to announce that we recently added a new feature to our Macros Reporting by Pythia app that allows you to drill in the individual macro to see the detailed stats like usage trend, CSAT trend, and usage history with the possibility to export the latest data to CSV.
View comment · Posted May 06, 2024 · Andrei Kamarouski
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Andrei Kamarouski commented,
We see an issue with the Subject now showing up (blank). MacOS Ventura, last Chrome browser version. Could you try to reproduce this bug?
View comment · Posted Nov 20, 2023 · Andrei Kamarouski
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Andrei Kamarouski commented,
Sarah Seiwerts, from the screenshot I see that the attribute and metric are not recognized, Most likely you are trying to add this metric not in the SLA dataset, but in another one. Could you double-check it and create it in the report from the SLAs dataset?
View comment · Posted Oct 20, 2023 · Andrei Kamarouski
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Andrei Kamarouski commented,
Hey, this is the formula for the metric like this.
IF [SLA metric]="Periodic Update Time"
THEN AVG(SLA metric completion time (days))
ENDIF
View comment · Posted Oct 20, 2023 · Andrei Kamarouski
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Andrei Kamarouski commented,
Then use this
THEN [Update - Date]
instead of this
THEN [Update - Timestamp]
View comment · Posted Oct 20, 2023 · Andrei Kamarouski
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Andrei Kamarouski commented,
Hey @..., here you are
IF ([Changes - Field name]="status"
AND [Changes - Previous value]!="solved"
AND ([Changes - New value]="solved" OR [Changes - New value]="closed")
AND DATE_FIRST_FIX([Update - Timestamp], [Update ticket ID], [Changes - Field name], [Changes - New value])=[Update - Timestamp])
THEN [Update - Timestamp]
ENDIF
View comment · Posted Oct 20, 2023 · Andrei Kamarouski
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Andrei Kamarouski commented,
Hi all,
If you are looking for reporting without tags or beyond 30 days – look at Macros Reporting app. (I'm Pythia AI CEO). https://www.zendesk.com/apps/support/advanced-macros-by-pythia
View comment · Posted May 16, 2023 · Andrei Kamarouski
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Andrei Kamarouski commented,
Hey guys, does it support Messaging tickets?
View comment · Posted May 08, 2023 · Andrei Kamarouski
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