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James M
Joined Apr 15, 2021
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Last activity Oct 19, 2021
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James M commented,
I think I saw this mentioned a few months ago on this thread with no update, and it sort of looks like what I'm trying to accomplish so I'll ask...
I'm running an Enterprise-tier Zendesk with two brands running side by side. Each Brand has its own ticket form for ticket submission. I want to include a dropdown ticket field on each ticket form for reporting purposes, but I need that single dropdown ticket field to display different options depending on which brand we're on.
End users on the ticket form for Brand A should only see "Option 1", "Option 2", "Option 3" and not see "Option 4" & "Option 5"
End users on the ticket form for Brand B should only see "Option 4" & "Option 5" and not see "Option 1", "Option 2", & "Option 3"
All of my reporting is largely based on this single field for managing data sets, and I want to be able to add the newer Brand B into my reports without having to redo everything (like I would if I created a second dropdown for just options 4 & 5 that Brand B needs to see).
Is this something that can be accomplished with this app? I do see where it can hide options in dropdown menus, and set specific groups to bypass that, but my need relates to end users, not agents, so groups won't work.
View comment · Posted Mar 24, 2021 · James M
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