Joseph Lee

I would like to submit a feature request as one is not in existence with ZenDesk currently. 

There should be a role setting to lock down agents from creating tickets under themselves to prevent inaccurate report metrics with Explore. 

There is already by default, the prevention of agents rating oneself on tickets that are closed, but there should be a restriction on an agent in creating a ticket under oneself. 

Hello,

The designed integration with ZenDesk and Outlook is very limited. It is great that there is an ability to integrate the two, but it would be nice if there can be further development to expand on its feature as it only does a handful of actions at the moment. 

Currently it only creates a ticket by copying the contents of the email and creating that ticket in Zendesk with the selected options of  Type, Priority, or Status. It would be nice if it had the option to select the group you want to have the created assigned to and if one is utilizing a form based solution, to be able to select the form that one would like to apply with the outlook integration. 

Why can't you hide the description field on the widget, but you are allowed to do so on the new request form in the Help Center? 

Also does not make sense that you can hide the subject on the widget, but you can't achieve the same with the description field. 

Why can't you create a condition on the form when it comes to a multi-select ticket field?

There should be a way to build a logic to allow multi-selections to be a condition. 

Where one or more of these items from the drop down are selected then this next condition will happen.