Jeff Mooallem
-
Total activity11
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions5
Activity overview
Latest activity by Jeff Mooallem-
Jeff Mooallem commented,
We use Talk and Monet for WFM. But Talk has very limited statuses for agents. And no reporting for time tracking. We need a solution for tracking agents' time. Because we're not finding it, we ar...
-
Jeff Mooallem created a post,
Time tracking for agent shrinkage
AnsweredWe use Talk and Monet for WFM. But Talk has very limited statuses for agents. We're looking for an integrated add-on for agents to choose their status when they're not available for calls, like bre...
-
Jeff Mooallem created a post,
Multiple organizations with SSO to the same Enterprise account
AnsweredWe have 2 distinct organizations of licensed agents accessing the same one Enterprise account. One organization uses Microsoft Active Directory and the other uses Google G-Suite/Workspace. For sec...
-
Jeff Mooallem created a post,
Option to exempt external sharing from IP restrictions
We use external sharing of dashboards with clients. It allows us to give them a URL with the info they need. But we also need high security for our internal users that log in. For this, we want t...
-
Jeff Mooallem commented,
Our company uses Zendesk Support and our partner company uses Salesforce. There is no current connection or overlapping data between the two systems. Can this Zendesk-Salesforce integration be use...